Guiding Light Autism Family Support
Refund & Cancellation Policy
Our goal is to provide families with clear expectations, compassionate support, and a straightforward experience when scheduling services with Guiding Light.
Last Updated: August 26, 2026
Important Payment Information
Payments for Guiding Light's paid services are nonrefundable once payment has been made. Eligible appointments may be rescheduled for a future date when proper notice is provided, subject to availability and the terms of this policy.
Our Commitment to Families
Guiding Light Autism Family Support is committed to providing compassionate, practical, and personalized support to the families we serve. We understand that circumstances can change, and we want our cancellation and rescheduling process to be clear and easy to understand.
While payments are nonrefundable, we will make a good-faith effort to work with clients when unexpected circumstances arise and when concerns about a service are brought to our attention.
1. All Payments Are Nonrefundable
Payments for Guiding Light's paid services are nonrefundable once payment has been made.
This policy applies to paid services including:
- Parent-to-Parent Coaching
- Autism Family Consulting
- Research Packages
- Other paid personalized services offered by Guiding Light
A change of mind, change in circumstances, or decision not to use a purchased service does not automatically create a right to a refund.
2. Cancellation & Rescheduling
We understand that life happens. If you need to cancel or change a scheduled appointment, please contact Guiding Light as soon as possible.
Clients who provide at least 24 hours' noticemay reschedule their appointment for a future date when they are ready, subject to Guiding Light's availability.
Rescheduling does not create a refund.
The original payment remains applied to the rescheduled service.
3. Late Cancellations & Missed Appointments
Appointments that are cancelled with less than 24 hours' notice or missed without notice may be considered used.
In these circumstances, the payment remains nonrefundable and Guiding Light may not be able to provide a replacement appointment using the original payment.
We encourage clients to contact us as soon as possible if an unexpected emergency or circumstance prevents them from attending a scheduled appointment.
4. If You Have a Concern About Your Service
We want every family to feel heard, respected, and supported. If you believe something went wrong with a service you received, please contact us and explain your concern.
Guiding Light will review the concern and make a good-faith effort to determine an appropriate resolution.
Depending on the circumstances, an appropriate resolution may include:
- Clarifying information or recommendations
- Correcting an error
- Providing additional guidance when appropriate
- Rescheduling a service when appropriate
- Another reasonable resolution determined by Guiding Light
Any resolution offered is determined by Guiding Light based on the circumstances and does not create an obligation to provide a refund.
5. If Guiding Light Cannot Provide a Paid Service
If Guiding Light is unable to provide a paid service that has already been purchased, we will contact the client and work with them to reschedule the service or determine an appropriate resolution.
6. Free 30-Minute Consultation
The initial 30-minute consultation offered by Guiding Light is provided at no charge. Because there is no payment associated with this consultation, the refund provisions of this policy do not apply.
Clients who need to change a scheduled free consultation are encouraged to contact Guiding Light as soon as possible so that the appointment can be rescheduled when appropriate.
7. Rights Required by Law
Nothing in this policy is intended to waive, restrict, or limit any rights or remedies that cannot legally be waived under applicable federal, state, or local law.
Questions About This Policy?
If you have questions about a cancellation, rescheduling request, or concern regarding a service, please contact Guiding Light Autism Family Support.
info@guidinglightautismsupport.orgThis Refund & Cancellation Policy applies to services purchased from Guiding Light Autism Family Support and should be reviewed before purchasing a paid service.